Terms of Service
Last updated: 2026-07-23
Article 1 (Scope & Purpose)
These Terms govern the use of Makaseba (the "Service") provided by TrustedAI株式会社 ("we", "our") between us and each customer who uses the Service ("you"). By using the Service you agree to these Terms.
Article 2 (Definitions)
"Service" means Makaseba and its related features. "Your Content" means the data and agents you upload, connect, or configure. "Connected Account" means an external-service account you connect to the Service.
Article 3 (Registration)
You apply to register by our prescribed method. We may decline registration where the information is false or where we reasonably deem it inappropriate. You must promptly update your registration information when it changes.
Article 4 (The Service)
The Service provides features to build, deploy, and operate AI agents based on the content you provide or connect. We may change and improve the Service from time to time.
Article 5 (Fees & Payment)
Fees follow our price list. Paid plans are billed in advance and auto-renew at the end of each period. You may cancel at any time, effective at the end of the current billing period. Fees already paid are non-refundable except as required by law. You are responsible for taxes. Billing disputes must be raised within 60 days of the charge. We may change fees for future billing periods with reasonable advance notice; the new fees apply at your next renewal, and continued use after the effective date constitutes acceptance. If you do not accept, you may cancel before renewal.
Article 6 (Account Security)
You are responsible for properly managing your account and credentials. You bear responsibility for loss arising from inadequate credential management or third-party use.
Article 7 (Backup)
You are responsible for backing up Your Content as needed. Except where law or these Terms provide otherwise, we have no obligation to retain Your Content.
Article 8 (Service Conditions)
We may suspend or interrupt all or part of the Service without prior notice for maintenance, to address failures, or where we deem necessary. We do not guarantee any specific uptime or other service level.
Article 9 (Intellectual Property & Your Content)
As between you and us, you retain rights in Your Content. You grant us a limited license to host, process, and display it solely to provide the Service. The Service, software, and related intellectual property belong to us or our licensors. We may generate and use aggregated, anonymized usage statistics that do not identify you or Your Content to operate and improve the Service. We may use feedback you voluntarily provide, without charge.
Article 10 (Prohibited Conduct)
You must not: (1) violate law or these Terms; (2) upload or connect content you lack the right to use, or infringe third-party rights; (3) breach the Service's security or attempt to access other tenants' data; (4) use the Service to generate unlawful, harmful, or deceptive output; (5) place excessive load on our servers or network; (6) copy, modify, or reverse-engineer the Service, or use it to develop a competing service; (7) engage in any conduct we reasonably deem inappropriate.
Article 11 (Connected Accounts)
If you connect a Connected Account, you represent and warrant that you have all rights, authorizations, and consents necessary to connect it and to have us access and ingest the files you select, and that doing so does not violate any third-party agreement, policy, or law. You are responsible for the content you ingest and will indemnify and hold us harmless from claims arising out of a breach of this representation. We access Connected Accounts read-only and as described in the Privacy Policy. You will also indemnify and hold us harmless from third-party claims arising out of Your Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.
Article 12 (Termination)
If you breach these Terms or where there is other reasonable cause, we may restrict your use or terminate this agreement. For a curable breach we will give at least 30 days' notice and an opportunity to cure before terminating for cause. You may terminate effective at the end of the current billing period. The cure period does not apply to breaches of Article 10 that threaten the security, integrity, or availability of the Service or other customers' data, or to any breach that by its nature cannot be cured, for which we may restrict use or terminate immediately.
Article 13 (Post-Termination)
After termination you can no longer access the Service or Your Content. We delete Your Content and related data within a commercially reasonable period after termination, in accordance with the Privacy Policy.
Article 14 (Disclaimer of Warranties)
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, completeness, accuracy, and availability. AI-generated output may be inaccurate; you are responsible for reviewing it before relying on it.
Article 15 (Limitation of Liability)
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or revenue. Our aggregate liability is limited to the amounts you paid us in the 12 months preceding the claim. This exclusion and cap do not apply to damage caused by our willful misconduct or gross negligence.
Article 16 (Discontinuation)
We may discontinue all or part of the Service with reasonable advance notice. Except in the case of our willful misconduct or gross negligence, we are not liable for resulting loss.
Article 17 (Confidentiality)
Each party keeps the other's confidential information confidential, does not disclose it to third parties without prior written consent, and uses it only for the Service — except for disclosures required by law and provision to sub-processors to the extent necessary.
Article 18 (Anti-Social Forces)
Each party represents that it is not and will not become associated with organized-crime or other anti-social forces. If a party is found to be so associated, the other may terminate immediately without notice and without liability for resulting loss.
Article 19 (Force Majeure & Third-Party Services)
We are not liable for failure or delay caused by events beyond our reasonable control (including outages of infrastructure, connectivity, or third-party providers). The Service integrates third-party services (such as Google, Microsoft, and LLM providers); we do not control and are not responsible for them, and your use of them is subject to their terms.
Article 20 (Personal Information)
Our handling of your personal information is governed by our Privacy Policy. Enterprise customers may enter into a Data Processing Agreement (DPA) on request.
Article 21 (Changes to these Terms)
We may change these Terms where the change benefits users generally or is reasonable and consistent with the purpose of the agreement (including as a standard-form contract under the Japanese Civil Code). We give reasonable advance notice of material changes through the product or by email; continued use after the effective date constitutes acceptance.
Article 22 (Assignment, Severability & Entire Agreement)
You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or reorganization. If any provision is held invalid or unenforceable, the remaining provisions stay in effect. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. Articles 9, 11, 14 through 19, and 22 through 23 survive termination of this agreement.
Article 23 (Governing Law & Jurisdiction)
These Terms are governed by the laws of Japan (excluding conflict-of-laws rules). The Tokyo District Court has exclusive jurisdiction of first instance over any dispute arising out of or relating to these Terms or the Service.
Article 24 (Contact)
For questions about these Terms, contact: TrustedAI株式会社 2F-C Shibuya Dogenzaka Tokyu Building, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo, Japan Email: makaseba@trusted-ai.co